Hotel Operations Class Visits Mountain Harbor Resort
March 16, 2016The Hotel Operations class visited Mountain Harbor Resort in February. The focus of the visit was housekeeping, how it is integral to hotel operations, guest impression and overall reputation of a lodging operation. Lodge manager, Pati Brown and her housekeeping staff greeted the students in the main lodge with warm cookies, coffee and water, and information packets on Mountain Harbor’s property. Owner, Bill Barnes spoke to the group about being born with a drive to serve, and explained that he appreciates each and every one of his employees. Gina Coffey, Head of Housekeeping, had each of her employees introduce themselves and share what they liked best about their job. Almost every employee said they enjoyed meeting people from all different parts of the world and walks of life.











